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Client Care

Our aim is to offer all clients a high level of service at all times.  To ensure we continue to offer a consistently high standard of client care we work to the Law Society’s Lexcel quality standard for practice management.  This is the highest level of practice management accreditation in the UK and we are […]

Our aim is to offer all clients a high level of service at all times.  To ensure we continue to offer a consistently high standard of client care we work to the Law Society’s Lexcel quality standard for practice management.  This is the highest level of practice management accreditation in the UK and we are proud to have maintained our marque for over 10 years.

We hope that you will be pleased with the work we do for you however should there be any aspect of our service with which you are unhappy, please raise your concern in the first place with the solicitor handling your matter.  If you still have queries or concerns, please contact our Chief Executive Sharon Boyd at Gibb Chambers, 52 Westgate Road, Newcastle upon Tyne, NE1 5XU alternatively you can contact Sharon via e-mail sharonboyd@samuelphillips.co.uk or phone by calling 0191 2328451.

Please note online dispute resolution is available if preferred.

Solicitors in England & Wales are regulated by the Solicitors Regulation Authority for details of their code of conduct for law firms visit   http://www.sra.org.uk/consumers/using-solicitor/what-to-expect.page

If you remain unhappy with our final response to your complaint or 8 weeks have passed since first raising the issue you may  contact the  Legal Ombudsman 0300 555 0333 (Please note all calls will be recorded). Email : enquiries@legalombudsman.org.uk  address  PO Box 6806, Wolverhampton WV1 9WJ.

Please note the complaint should be brought to the Legal Ombudsman no later than six years from the date of the alleged act or omission or three years from the date when you should have known about the complaint and within 6 months of the final communication from Samuel Phillips. These time limit rules should be satisfied for the LO to accept the complaint.

For more information see www.legalombudsman.org.uk/

Professional Indemnity Insurance Cover

Samuel Phillips Law Firm carries professional indemnity insurance for legal services.  The cover meets the requirements of the SRA minimum insurance rules 2017.   Our insurance is managed by our brokers Aon UK Limited and cover is provided by QBE Insurance (Europe) Limited.

Aon UK Limited – Registered Office The Aon Centre, The Leadenhall Building, 122 Leadenhall Street  London EC3V 4AN   

They are authorised and regulated by the Financial Conduct Authority.

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